Officials with the utility say only very rarely would Fairfax Water contact a customer regarding a late payment over the phone.
FAIRFAX, Va. — Fairfax Water officials are warning people to not fall for a phone scam that some customers have reported receiving.
A news release from the utility on Saturday said some customers have gotten calls demanding payments or voicemails that ask them to call Fairfax Water’s emergency dispatch line at 703-698-5613.
“These calls are not from Fairfax Water. Do not give your personal information to this caller. Please only call the emergency dispatch line if you are experiencing a water-related emergency, such as reporting a suspected leak,” the letter said.
Fairfax Water says only rarely would they ever contact a consumer by phone regarding a late payment and they do not ask customers to call the dispatch line to discuss late payments. Late payment notices come via mail.
The utility advises customers to stay up to date on their accounts by visiting the customer portal at https://fwcustomer.org/.
If you think a scammer has tried to contact you, Fairfax Water advises you to:
- Depending on the scenario, contact the Fairfax County Police…
