Xcel Energy reports fraudulent phone numbers posing as company

Xcel Energy has noticed a potential scam involving fraudulent phone numbers and offered clarification on where potential and current customers can get help.

The scam involves a customer attempting to complete transactions, including starting new service, find a phone number online that connects to the scammers. When called, the customer is asked to pay up front, and may be asked for social security and/or credit card numbers. In some cases, the scammers contact Xcel and pose as the customer, using their information to start services.

Others are reading:Lubbock airport police warn of online pet sales scam

Some signs that this scam is happening include:

• If a caller requires a single form of payment, such as requiring the use of a prepaid debit card. Xcel Energy offers many options for payment and will never ask or require a customer with a past due account to purchase a prepaid debit card to avoid disconnection.
• Xcel Energy customers will initially be contacted by U.S. mail about past due bills, not over the phone. You will also be sent a disconnection notice in writing before your power is turned off.
• Customers should never wire money, provide bank card numbers, and social security numbers to an unverified source.