We were scammed through our banking app, with £25,000 taken from our Lloyds Bank account. Lloyds refused to pay us back, so we raised a complaint. My husband has been chasing the bank but is getting nowhere. It’s been a month now and the waiting is detrimental to our health and well-being.Anon. Out of pocket: Scammers stole £25,000 from a Lloyds customer, but the bank has refused to pay them backSally Hamilton replies: While on a busy motorway en route to the Cotswolds, your mobile rang. You were alarmed to be informed by someone claiming to work at credit provider MBNA that your credit card had been used for multiple suspicious transactions at Apple and Amazon and you should cancel it.Unsettling as this was, you felt pleased to have been warned — as did your husband, who was at the wheel.Twenty minutes later, someone calling himself David Gray phoned to say some irregularities had been spotted on both your Lloyds personal bank account and the joint account with your husband.This man reeled off genuine recent transactions which made you believe he was from the bank.You realise now you should not have continued this conversation while you were in the car, as it was hard to concentrate even as a passenger. But you were panicked by what you were being told.The man gave you a number to call. You spoke to someone in bank security — or so you thought — who said the only way to keep your money safe was to move it to another account.You asked him just…
SALLY SORTS IT: Lloyds won’t refund £25k I lost to cruel scam caller
