LOUISVILLE, Ky. (WAVE) – Several utility companies are banding together to help customers avoid scams as the holiday season approaches.
Louisville Gas & Electric, Kentucky Utilities Company and Old Dominion Power Company said they want customers to be aware of situations where scammers attempt to steal their identity or their money.
“Our primary concern is for the safety and well-being of our customers when we learn someone’s been contacted by a scam,” Eileen Saunders, LG&E and KU vice president-Customer Services said in a release. “Unfortunately, scam attempts are becoming more sophisticated, and they can occur more frequently this time of year. The most powerful way to stop a scammer is to recognize the telltale signs of a scam.”
As part of Utility Scams Awareness Day, the companies are providing tips to help recognize scams and what to do if a scam is suspected.
- Protect personal information: The utility companies said they will never contact customers and demand credit card, checking account or other personal information.
- Remember bill payment options: Customers will not be required to provide a prepaid debit or gift card or transfer money to a third-party app to pay a bill. Each utility company has options for customers to pay their bills, including through a mobile app, online, in person or through the mail.
- Observe intimidation tactics: Scammers may use various tactics to try to get access to information, including threatening service disconnection if a payment…
