The Loop Technologies in Boise, Idaho, was recently hit by a creative credit card scammer and president Eric Crawford wants the entire industry to know about it so it doesn’t happen to them.
Several months ago, a prospective customer called in asking if The Loop Technologies sold any of the new massive Sony OLED TVs. The customer did not want custom installation or delivery, but planned to pick it up himself.
“We told him ‘Yes, we could order it and have it within a few weeks,’” recalls Crawford. A few hours after that initial phone call, the customer called back and said he wanted to purchase the TV and innocently asked if The Loop Technologies would accept a credit card over the phone. The company took the credit card information over the phone and ran it through Quickbooks and the charge went through as approved.
“I admit he was pretty ingenious but it still pisses me off.”
— Eric Crawford, The Loop Technologies
Weeks later when the TV was delivered, the company emailed and called the customer informing him that the TV had arrived. The client said he would be by to pick it up. A few hours later, the customer called back saying he was having car problems but one of his friends, who he identified, would be picking up the big TV.
As planned, someone showed up to get the TV, but it would not fit in his car. He came back later with a larger vehicle and the staff at The Loop Technologies helped put it in his car. The staff…