PETALING JAYA: The government has set up the National Scam Response Centre (NSRC) to deal with a growing number of cyber fraud cases in the country.
The NSRC is a joint effort among the anti-financial crime centre (NFCC), police, Bank Negara Malaysia (BNM), Malaysian Communications and Multimedia Commission (MCMC), financial institutions and telecommunications companies.
It focuses on online financial fraud, including phishing scams, Macau scams, malware attack scams, parcel scams and love scams.
FMT takes a closer look at the NSRC and how it can help victims of online scams quickly and effectively.
What to do if you have been scammed
If you have fallen victim to a scam, here are two things you should do:
First, contact your bank’s 24-hour hotline or the NSRC at 977, which will operate from 8am to 8pm daily, even on public holidays. Immediate action is important to ensure the bank can intercept any stolen funds.
Even if it might have been more than 24 hours since you were scammed, you should at least report the matter to your bank. If you have already lodged a report with your bank, there is no need to contact the NSRC as the financial institution will be directly working with the centre over the case.
However, do not call 977 if your…
