Below is a transcript of Chris Sheehan, NAB Executive Group Investigations & Fraud speaking with Virginia Trioli on ABC Radio Melbourne, Friday 11 November 2022.
Virginia Trioli:
Chris Sheehan is NAB’s Executive of Group Investigations and Fraud. Chris, good morning. Good to talk to you.
Chris Sheehan:
Good morning, Virginia. Thanks for giving me the opportunity.
Virginia Trioli:
Do you just have a team and can you tell me the size of your team just working day and night on this stuff?
Chris Sheehan:
Yeah, I do have a team working on this day and night. It’s about 350 people at the moment, but I’ve just been given approval to recruit another 50 to help us with this issue.
Virginia Trioli:
400 people just in NAB on this?
Chris Sheehan:
That’s correct. And we’re pretty typical of the other banks.
Virginia Trioli:
What do you do?
Chris Sheehan:
We do our very best to try and identify fraud and scams to protect our customers and to protect the bank and try to prevent them occurring. It’s an incredibly challenging environment. I don’t use this word lightly, but globally, we are seeing an absolute epidemic of fraud and scams. In the UK, fraud is now the most prevalent criminal activity and we are rapidly moving that way here in Australia, unfortunately.
Virginia Trioli:
So paint a picture for me. I mean, if you’ve got 400 people in various locations, they’ve all got banks of computers in front of them, are you just trying to log every transaction and do you…
