UK state-owned bank National Savings & Investments (NS&I) is on the hunt for an IT partner – with a deal worth up to £172m in the offing – as its longstanding arrangement with Atos IT Service draws to a close.
The Executive Agency of the Chancellor of the Exchequer is looking for an IT services company to “deliver digital self-service experiences and journeys to NS&I’s retail banking customers, and to enable Assisted Digital support. It will deliver these services to mobile app, website and voice assistant channels,” according to a tender notice.
NS&I serves around 25 million people and manages funds worth £202bn. It is best known for providing Premium Bonds, a form of investment that also offers winnings under a lottery system, an approach designed to persuade people to accrue long-term savings which dates back to 1956.
The competition is intended to help continue the bank’s transition into the age of online and mobile-first engagement with customers.
“NS&I has transitioned from branch-based banking to our current state as a direct-only business with digital, post and phone channels. This package is intended to bring us to the endpoint of that…
