After being asked about Marinis’ case, an Optus spokesperson said: “No customer payment details, including any direct debit or credit card information, nor passwords, including My Optus app logins, have been compromised in the cyberattack on Optus customers.”
The spokesperson also said the telco had provided free credit monitoring services to customers and was working with state and federal authorities to ensure Optus customers were not harmed by the data breach.
Jim Marinis and Mary-Jane Daffy believe they are the victims of identity theft.Credit:Joe Armao
An ANZ spokesperson said they could not comment on the family’s case because it had been referred to police but said the bank had “a range of processes and systems in place to protect our customers against fraud and scams”.
Marinis was appreciative of the efforts of ANZ’s fraud team, although he was frustrated a teller allegedly allowed cash withdrawals after he had alerted the bank to the suspected identity theft.
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“It’s just hard. You can’t live on cash. You can’t go and take your kids to go and do our lunches order because it’s all online credit cards,” he said.
“It’s just affecting the family now. That’s the hard part.”
Marinis was also frustrated VicRoads had not changed his license after the agency offered to pay for nearly 1 million new licenses to Optus customers to protect them from identity theft.
He said he was advised to leave Optus due to his phone accounts being breached…
