Caroline, a recruitment officer for the NHS, lost over £650 in a sophisticated scam which saw criminals pretending to be her bank. They encouraged her to move money into a supposed safe account, claiming there was suspicious activity in her current account. On BBC’s Dirty Rotten Scammers this morning, Caroline explained how she fell victim to these criminals and how they managed to convince her they were Lloyds Bank.
Caroline was working in a Covid centre last November, when she received a text from who she thought was Lloyds Bank fraud department.
The text claimed there was suspicious activity happening in her account and they wanted her to verify if it was her.
After denying that the specific purchase was her, she got a call from someone who purported to be a Lloyds employee.
She said: “I got a call around 10 minutes later and it was Lloyds on the phone and they said, ‘I think your account has been breached, we want to try and move your money’.”
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Caroline sensed that something was not right but the fraudster was armed with tactics.
Caroline continued: “I was immediately concerned it was a scam so I said, ‘How do I know that you’re Lloyds?’
‘They said if you look at the back of your card you will see a phone number’. I looked at my card and the number that they had called me on and it matched.
“That was the moment I thought it must be them because the…
